Safety & Community Guidelines | Tuvyt - Timely Unified Vehicles for Your Transit

Zero Tolerance Platform

We strictly enforce Zero Tolerance for alcohol, narcotics, harassment, fraud, dangerous driving, or unverified passenger transport across all 8+ transport modes: Motorbikes (Boda), Taxis, Hiaces, Commuter Daladala, SGR Rail, Regional Buses, Safari Cruisers, and Heavy Cargo trucks.

1 Our Safety Commitment

Tuvyt and FUERZAFORGE Technologies Ltd. are dedicated to fostering a dependable and secure mobility network. We actively promote high safety standards, enforce mandatory identity verification, monitor trip progression, support real-time digital FuerzaPay tracking, and swiftly resolve reported safety incidents.

2 Driver & Captain Safety Requirements

Valid Credentials & Licensing Captains must possess a valid driver's license (Class C, E, or heavy commercial permit), active LATRA registration (where applicable), national ID (NIDA), and valid vehicle insurance.

Protective Equipment & Road Hygiene Motorbike Boda captains must provide clean, certified protective helmets for themselves and their passengers at all times.

Zero Tolerance for Impairment Operating any vehicle while under the influence of alcohol, drugs, or fatigue results in instant, permanent account deactivation and immediate referral to local law enforcement.

3 Vehicle & Fleet Roadworthiness

All vehicles operating on Tuvyt must maintain rigorous technical standards: functioning seatbelts, effective braking systems, operational headlights/indicators, clean interiors, and valid roadworthiness certificates. Tuvyt performs random physical and digital inspections in Mbulu, Geita, Dar es Salaam, Mbeya, and all operational regions.

4 Rider & Passenger Responsibilities

Verify Driver & Vehicle: Always match the driver's face, vehicle license plate, and vehicle model in the Tuvyt app before entering.
Wear Safety Belts / Helmets: Fasten seatbelts in cars/buses and wear securely strapped protective helmets on Boda motorbikes.
Respectful Conduct: Treat captains and fellow commuters politely. Do not request drivers to exceed legal speed limits or carry contraband.

5 Chaperone & Travel Companion Safety

For users booking Chaperones for elderly assistance, market shopping guidance, outdoor jogging, or personal urban accompaniment: all Chaperones undergo rigorous background verification and police clearance. Both users and chaperones must maintain professional boundaries at all times.

6 Emergency Situations & Emergency Contacts

In case of an active accident or personal safety emergency during a Tuvyt trip:

Contact local emergency services immediately (Tanzania Police / Medical Emergency).
Move to a well-lit, populated, and safe area if possible.
Call Tuvyt 24/7 Safety Command Hotline at +255 748 499 447 or +255 757 907 265.

7 Lost & Found Items Policy

If you leave personal luggage or items inside a vehicle, immediately use the in-app support or contact our helpline at support@tuvyt.com. Tuvyt facilitates prompt communication with the verified captain to organize item recovery at our nearest branch office (Mbulu HQ, Geita, Dar es Salaam, or Mbeya).

8 Fraud Prevention & FuerzaPay Security

To preserve network trust, fake booking requests, fare manipulation, unauthorized cash surcharge demands, or wallet impersonation are strictly forbidden. Digital payments executed via FuerzaPay, Vodacom M-Pesa, Tigo Pesa, Airtel Money, or HaloPesa are protected by encryption and transaction logging.

Contact Safety Support

Our Safety Operations Desk is available 24 hours a day, 7 days a week.

HeadQuarters (Mbulu)

Tanesco Street 27403, Mbulu, Manyara

+255 748 499 447

support@tuvyt.com

Dar es Salaam Sub-Headquarters

Tegeta Branch, Dar es Salaam

+255 757 907 265

info@tuvyt.com